James Youm

jamesyoum.jy@gmail.com

Objective/Summary

Highly motivated and detail-oriented professional with a strong foundation in IT and cloud fundamentals, combined with invaluable clinical experience, seeking an internship or entry-level position in IT or healthcare technology. Eager to apply problem-solving, technical troubleshooting, systems thinking, and rapid learning abilities to optimize technology and enhance operational efficiency.

Education

Western Governors University, UT

Bachelor of Science in Cloud Computing | Senior, Expected Graduation: Spring 2026

Relevant Coursework: Cloud Foundations, Network and Security, Database Management, Python for IT Automation, Scripting and Automation

University of Pittsburgh, PA

Bachelor of Science in Natural Sciences | Graduated: December 2019

Certifications

CompTIA A+
CompTIA Network+
CompTIA Project+
CompTIA Security+
CompTIA Cloud+
AWS Certified Cloud Practitioner
ITIL 4 Foundation
Azure Fundamentals|AZ-900

Skills

Cloud Platforms:

AWS (EC2, S3, VPC, IAM)
Azure (Familiarity)
Google Cloud Platform (Familiarity)

Operating Systems:

Linux (Ubuntu)
Windows OS

Scripting/Programming:

Python (Basic/Intermediate)
Bash
SQL
HTML
CSS

Networking:

TCP/IP
DNS
VPN
Network Troubleshooting
CompTIA Network+ concepts

Security:

Identity and Access Management (IAM)
Security Best Practices
CompTIA Security+ concepts

Tools & Technologies:

Docker
Kubernetes (Basic/Familiarity)
Git/GitHub (Version Control)
MS Office Suite

Troubleshooting & Operations:

Technical Troubleshooting
System Monitoring
Root Cause Analysis
Incident Response (conceptual)

Soft Skills:

Problem-Solving
Critical Thinking
Workflow Optimization
Communication (Written & Verbal)
Team Collaboration
Time Management
Adaptability

Experience

Hospital of the University of Pennsylvania, Philadelphia PA

Emergency Department Technician | March 2020 – Present

Collaborated with cross-functional clinical teams to optimize patient care workflows, identifying bottlenecks and implementing solutions to enhance operational efficiency.
Managed and ensured accuracy of critical patient data collection (history, vitals, ECG, bloodwork), demonstrating meticulous attention to detail in high-pressure environments.
Executed routine quality control and maintenance on critical medical devices, ensuring system reliability and adherence to operational standards.
Initiated and provided consultative recommendations for technical workflow improvements, directly impacting patient care and operational efficiency within the department.

UPMC McCandless-CRS, Pittsburgh PA

Rehabilitation Technician | October 2018 – August 2019

Collaborated with Physical Therapists to adapt and optimize patient care plans based on data-driven assessments and patient feedback.
Monitored and reported on patient performance metrics, developing a keen eye for identifying deviations and ensuring optimal outcomes.
Managed and maintained rehabilitation equipment inventory and room setup, ensuring resource availability and operational readiness.

Projects

Personal Cloud Resume Website Deployment

This Cloud Resume Project demonstrates full-stack cloud proficiency by hosting a static HTML/CSS/JavaScript frontend on AWS S3, delivered globally via CloudFront and secured with Route 53/ACM. A serverless Python Lambda function, exposed via Amazon API Gateway, leverages DynamoDB for a dynamic visitor counter. The entire architecture showcases skills in cloud infrastructure, serverless development, secure web delivery, and automated CI/CD with Git/GitHub.

Technologies Used: HTML, CSS, JavaScript, Amazon S3, CloudFront, Route 53, AWS ACM, Python Lambda, Amazon API Gateway, Amazon DynamoDB, AWS IAM, Git/GitHub, CI/CD

View Project on GitHub

PowerShell Automation Scripts for IT Operations

Developed a collection of PowerShell scripts to automate common IT operational tasks. For one task, created a comprehensive system administration menu script providing a user-friendly interface for file management and real-time system monitoring (CPU/memory usage, process lists). For a second task, developed targeted automation scripts for infrastructure management: one for Active Directory to handle the recreation of organizational units and bulk user provisioning from a CSV, and another for SQL Server to automate the complete restoration of a database, including table creation and data import.

Technologies Used: PowerShell, Active Directory, SQL Server, Windows Server Administration

View Project on GitHub

Cloud Resume Visitors

This resume has been viewed:

times.